What's the difference between Tracksee Online and the desktop app?
Tracksee Online runs in the cloud, so you and your staff can use it from any device and any location, across several branches. It's paid for as a subscription. The desktop app runs on one Windows PC, works without the internet and is paid for once.
Do I need to install anything for Tracksee Online?
No. Open this website, create an account and sign in. It works in any modern browser on a PC, laptop or tablet.
Can I run more than one branch?
Yes. Tracksee Online keeps stock, sales and cash registers separate for each branch, lets you transfer stock between them, and shows reports for one branch or all of them. How many branches you can add depends on your plan.
Is Tracksee Online free?
Every new business gets a free trial for its first 30 days, with no payment needed. After that, choose a plan to keep using it. Your data is kept safe while you decide.
How do I pay for Tracksee Online?
By bank transfer. Apply for a plan in Settings → Billing, transfer the plan price to our account, and send us the receipt on WhatsApp or email. We switch your plan on as soon as the payment is confirmed, and you get a notification in the app.
What happens when the free trial ends?
The app asks you to choose a plan before you can keep selling. Nothing is deleted: apply for a plan, send us the transfer receipt, and you carry on exactly where you left off.
Can I change my plan later?
Yes. Apply for a different plan from Settings → Billing at any time, and we'll switch it over once the payment is sorted.
Is the desktop app really free to try?
Yes. Download it, install it and use every feature free for 14 days. No card or sign-up with us needed.
What happens when the desktop trial ends?
Tracksee asks for a licence key. Your data is safe and stays on your computer. As soon as you activate, you carry on exactly where you left off.
Windows says "Windows protected your PC". Is it safe?
Yes. Windows shows this for new programs it hasn't seen many times yet. Click More info, then Run anyway. The install guide has screenshots of each step.
Can I use one desktop licence on two computers?
No. A licence is locked to the computer whose Device ID you send us. Each computer needs its own licence.
Which barcode scanners and printers work?
Any USB or wireless barcode scanner that types like a keyboard (almost all of them), and any receipt printer your computer can print to. This goes for both versions.